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How do I cancel my subscription?

If you decide to cancel your subscription, it's a straightforward process at Nutra Nourished. Simply send us a message requesting the cancellation, and we will promptly handle it for you. Upon cancellation, your subscription will be stopped, and you

How can I use a discount code if it does not work or apply at checkout?

If you encounter issues with applying a discount code at checkout, it's important to ensure the code is still valid and applicable to the items in your cart. Here are steps you can take:

What are the conditions for establishing an exclusive wholesale partnership with your company in the US?

We are eager to partner with businesses for exclusive wholesale opportunities, primarily targeting the US market. Here are the key conditions to consider if you're looking to establish an exclusive partnership:. We value collaboration and transparenc

How do I manage or cancel my subscription?

If you need to manage or cancel your subscription, we offer several flexible options to suit your needs. You can easily adjust your subscription to change the delivery frequency, pause it temporarily, or cancel it altogether. For any adjustments, jus

How can I manage my recurring orders?

If you need to manage your recurring orders, such as putting them on hold, rescheduling, or cancelling them, you can easily do so. If you find that you have sufficient stock at home or need to pause due to personal reasons, simply contact us with you

How do I cancel my subscription?

If you decide to cancel your subscription, it's a straightforward process at Nutra Nourished. Simply send us a message requesting the cancellation, and we will promptly handle it for you. Upon cancellation, your subscription will be stopped, and you

How do I manage or cancel my subscription?

If you need to manage or cancel your subscription, we offer several flexible options to suit your needs. You can easily adjust your subscription to change the delivery frequency, pause it temporarily, or cancel it altogether. For any adjustments, jus

What are the conditions for establishing an exclusive wholesale partnership with your company in the US?

We are eager to partner with businesses for exclusive wholesale opportunities, primarily targeting the US market. Here are the key conditions to consider if you're looking to establish an exclusive partnership:. We value collaboration and transparenc

How can I use a discount code if it does not work or apply at checkout?

If you encounter issues with applying a discount code at checkout, it's important to ensure the code is still valid and applicable to the items in your cart. Here are steps you can take:

How can I manage my recurring orders?

If you need to manage your recurring orders, such as putting them on hold, rescheduling, or cancelling them, you can easily do so. If you find that you have sufficient stock at home or need to pause due to personal reasons, simply contact us with you

Can you help with managing my subscription or product orders?

Our customer service team is here to assist you with managing your subscriptions or product orders as per your preferences. You can request actions such as confirming the cancellation of a monthly subscription, updating subscription details, or modif

How do refunds work for orders and subscriptions?

We handle refunds promptly once they are confirmed by our systems. For single orders, typically a refund will be processed and should reflect in your account within a few days. In terms of subscription orders or recurring purchases, refunds can only

What are your shipping policies?

We typically dispatch orders within 48 hours. However, the delivery duration is dependent on the postal services. We primarily rely on AU Post, which generally offers improved service, though occasionally there may be unexpected delays, as with your

When will my order be shipped?

Once you have placed your order with us, it will be processed and shipped out on the same day. This prompt processing ensures that your order is on its way to you without unnecessary delays.

Do you ship to all locations?

We ship Australia wide, US wide and various international locations. If a shipping error arises or if your address isn't accepted initially, please reach out for assistance, and we can often process orders manually. For instance, despite issues in re

Do your products contain artificial additives or preservatives?

Our pure herbal products are completely free from artificial additives and preservatives.

What happens if I'm unable to apply a discount code at checkout?

If you encounter issues using a discount code at checkout, please do reach out to us with a description or a snapshot of the issue. In some cases, rather than trying to resolve the code entry problem directly, we might opt to refund the amount equiva

How do I update my shipping address?

If you need to update your shipping address, please send us a message with your new address details. Make sure to specify that the shipping address should match the billing address if that is your intent. Once you update us, we will set your new addr

Do you have functional email addresses for contact?

We apologize for any inconvenience caused by issues with email communications. Currently, the email addresses [email protected] and [email protected] are operational. If you receive notifications that the mailbox is full, please wait f

What should I know about receiving free items with my order?

Free items are typically included with orders over a set threshold. However, if the free item does not appear in your checkout cart or if there seems to be an issue applying a free item promo, it's possible that the item may be out of stock or the pr

Do you offer curcumin without added black pepper?

Yes, we can provide pure curcumin powder without added black pepper. Simply let us know how much you need, and we can send it to you.

Why are certain products labeled 'Not for use under 18' and why are some products discontinued?

The label 'Not for use under 18' on products like our Moringa capsules is included to ensure compliance with regulations set by the Therapeutic Goods Administration (TGA). This caution is primarily for safety and compliance reasons, even though Morin